Positive Excerpts

“My guest and I never waited more than a minute for a drink. We were greeted and served within one minute of arriving at the bar, and Bar One often scanned the bar to see if anyone needed a drink.”

“Server 1 checked with the kitchen staff to see if my request could be taken care of, and reported back to me that it could, but waited until we were leaving to bring me the ice cream so it wouldn't melt before we departed.  Server 1 and the kitchen staff did an excellent job of solving my problem with a great can-do attitude and attention to detail.”

“Bar 3 was extremely friendly with her guests, always giggling and smiling. However, she was still professional as I did not see her give away any free drinks throughout the night, and she rang every drink in immediately as she made them.”

“I watched Manager 2 directing servers and instructing them throughout the night. The servers would nod politely and head on professionally to their mission. I did not see any un-purposeful movement or confusion on the floor. It was very well-choreographed.”

“Although Bartender 1 did not use a jigger to measure out her liquor pours, her free-pouring was an accurate 4 count to measure 1.5 oz. I did not notice her blatantly over or under pouring any of the drinks she was preparing.”

“The host answered my call and was sweet and upbeat.  She thanked me for calling ****, said her name, and asked how she could help me. After taking my reservation and repeating the information back to confirm everything was correct, she asked me if I needed anything else (using my name to address me), or any directions, I said, "No thank you, I have navigation."  **** told me right away to use ***** Avenue as the address instead of the ***** address, as the street name is new and navigation does not recognize it.”

“Bar 1 displayed high integrity in my opinion. In addition to having integrity to do what was correct, he displayed the necessary skill to adhere to guidelines. Even in the instance of the regular (or off duty employee), he immediately rang in the Red Bull he served him. Also, when he sensed I was not satisfied with the food item, he comped the next beer we ordered. He immediately rang in the comped item onto what I assumed was the comp tab.”

“The bar staff was professionally engaging.  When Bar 1 asked if we planned on dining at the bar, we explained we had a reservation and he volunteered to go inform the hostess that we were at the bar and ready to move.  He was incredibly professional and helpful.”

“Bar 1 opened the drink menu as he handed it to me. He discussed with us the theme of the restaurant and was not bashful about going into detail. He took time to explain the special type of Hennessy that was used at the bar, as well as the XO vodka.”

“The overall timeliness was amazing.  As soon as we were acknowledged, our drinks were made right away.  At the table it only took six minutes for our side salad to come out and then eleven more minutes for our food.  When my guest ordered a drink from our server it took four minutes.”

Negative Excerpts

“I am 25 and am often told that I have a "baby-face"; I was not carded either at the bar or at the table, and neither were my friends who are 24 and 25.” 

“At 10:15pm, when the first act finished, Bar One and Bar Two poured themselves two shots of Patron and took them at the center of the bar, and I did not see either of them ring in these drinks.”

“While the food was all delicious, the slice of Cheesecake that we took home had a metal screw in it!”

“In total, I saw the bartender take four shots behind the bar within an hour. With that amount of alcohol in his system, it is likely that he made even more unintentional mistakes in accounting for product and cash than he would have if sober.”

“Server 1 did not appear to have a guest first attitude, as he did not answer questions willingly, he dropped our bill before we had received our final dish and he was unenthusiastic with the product he was selling.  The majority of the staff was professionally engaging, with the exception of Server 1, who used the word "like" multiple times, offered no formal greeting and blatantly informed us that he did not like any of the specialty cocktails.”

“I noticed the following drinks go out without being paid or otherwise accounted for. At 7:46 a Miller Lite, at 7:55 a double vodka drink, at 8:10 a Guinness, at 8:56 another Miller Lite.  All of this was from a single bartender in just over one hour.”

“At the valet, my car took 22 minutes to be returned.  I asked the manager what was happening with it and he said he did not know because they all spoke Spanish and could he not understand.  He apologized and was friendly but did not refund my money, even though the stand says it is free if it takes longer than 15 minutes to retrieve your car.  The Hispanic man (2nd in command) ran past me and very shortly said, “Sorry” in a disingenuous manner as he passed me.”

“Most disturbing was the fact that it appeared as though Bartender 2 was either a manager or had access to a management code as I saw her typing it in on the POS system at one point.  Her consumption of nearly 12 ounces of liquor (that I saw) during my stay was appalling and I feared for her safety and cannot imagine the decline in customer service her customers received.”

“Upon sitting down to the bar I observed a man in his 50’s with graying hair and a beard who was wearing a red hat and a Mickey Mouse t-shirt.  He was clearly intoxicated and could barely sit upright.  At 10:07 I saw BAR 2 go ahead and serve this man another beer (Heineken) even though the man was so intoxicated that BAR 2 had to help him in order to receive payment.  This was the man who later passed out at the bar.  I found it highly unethical that BAR 2 would serve this man since he had clearly reached the point where he should have been cut off.”

“During one of the fights that broke out, there was a large male who appeared to be Pacific Islander , a bit heavy set, in his mid 40’s.  He had a bamboo cane which he was using in a chopping motion like an axe to hit people in one fight.  This is when there were broken glasses all over the floor.”